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Active Users


Aplication time: < 6 months

Degree of contact with the end-user: user-driven

Number of users: < 100

Overall cost: > 20000

Description: Active users (Usuaris actius) involves practical training about user-centered design methods for staff members of Citilab. Citilab staff learned tools and techniques to facilitate creative processes, and to investigate people´s needs. These methods are considered useful for all Citilab employees who are involved in projects with citizens. Methods based on design thinking, participatory design and open design are applied in this process, and are adapted to the open source and ?2.0? culture that characterizes Citilab. All activities, events, trainings and design processes in Citilab are called projects. Projects focus on applying and building knowledge in the field of digital technology and are usually initiated and executed in collaboration between members and staff members. Some projects are initiated by staff members who involve citizens in their project, others are initiated by citizens themselves and facilitated by staff members. All Citilab projects are initiated by or based on the interest or a need of the citizen(s). By executing the project, citizens gain knowledge about digital technology, explore new purposes of usage, or initiate the development of new technology. In any Citilab project the citizen plays a central role. A project process typically consists of four phases. In each phase the specific role and contribution of the citizens is considered by the staff members. The phases can, but not necessarily have to, be followed in the order as described.

Criteria: "SEE ABOVE"

Steps: 1. Define: The objective and scope of the project. 2. Learn: The project objective is a motivator for people to dive into a certain topic. 3. Construct: Once the people in the project team have obtained a basic level of knowledge and skills, they can apply what they have learned to construct new knowledge or to develop a new application. 4. Reflect: Regular reflection is needed throughout all phases in the process, but especially towards the end of a project reflection is needed to assess what has been achieved or what can be improved. Often new questions arise, which can be the start of a new project.

Contact: Laia Sanchez

  • Project phase:
    • Research
    • Ideate
    • Concept
  • Methods successfully applied in:
    • Africa
  • Application domain:
    • Service
    • In person (service)
    • Online (service)
  • Degree of proficiency: for method application:
    • Medium
  • Material:
    • Post-its & markers
    • Plastic figurines

Attachment: idealotravez

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