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3H: Head, Heart, Hands-on

3H steps

Aplication time: >= 1 year

Degree of contact with the end-user: user-driven

Number of users: < 500

Overall cost: > 50000

Description: 3H (Head, Heart, Hands-on) methodology uses the human body metaphor to describe a step-by-step user-driven innovation process. It is an open living lab methodology. It has been specifically developed for the European CIP iCity project. 3H methodology favours multi-disciplinary teams and is not restricted to a particular type of user (4ple helix. However, 3H has been developed by Citilab and has been tested in their citizen engagement activity. This in-house methodology has been adapted to the iCity project in order to engage its stakeholders, and to foster the co-creation of public interest services applications. The approximate cost of 3H application is of 15% of the total innovation project budget. Moreover, the approximate timespan needed to apply 3H is of 15% of the total timespan allocated to the innovation project. For information, a particular attention is needed in the preparation of the interviews with the end-users. Indeed for insight gathering, meetings with end-users are frequently employed. This implies high contact with the user through face-to-face discussions. On the downside, preparing and conducting these interviews demand a lot of time and thus quantity of insights can be limited. 3H is best used for: Investigation, exploration, development, execution, evaluation

Criteria: SEE ABOVE

Steps: 1. Head activity: identifying and mapping the actors of the community innovation system, to provide protocols and tools to collect and understand the needs and barriers to participate. 2. Heart activity: consolidating all the relationship necessary to establish trust and commitment between all the stakeholders. 3. Hands-on: engaging the participants in the co-creation and development activity in itself. The final part of this activity includes an evaluation activity based in a client-driven set of indicators

Contact: Laia Sanchez:

  • Project phase:
    • Research
    • Ideate
    • Concept
    • Prototype
    • Implement
    • Assess
  • Methods successfully applied in:
    • Europe
  • Application domain:
    • Service
    • In person (service)
    • Online (service)
  • Degree of proficiency: for method application:
    • High
  • Material:
    • Post-its & markers
    • Camera
    • Computer
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