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Methods

LUPI: Laboratory for Innovative Uses and Practices

LUPI on-site observation

Aplication time: < 6 months

Degree of contact with the end-user: workshops

Number of users: < 15

Overall cost: > 20000

Description: The LUPI (Innovative Use and Practices Laboratory) is a user-centred co-creation tool conceived in the Cité du design. Inspired by research methods from the Cité du design research department, the LUPI?s added value is its flexibility (it has been applied in the private as well as local government sector) as well as its short duration (three to six months) which is in line with SMEs temporality. A LUPI project always consists in three phases: 1. Framing the issue (1 day): During the first meeting, the goal is to frame the starting issue. Usually, partners share their issues and clarify them collectively. Throughout the day, with the help of a couple of designers and the project coordinator these ideas are refined and a particular investigation track is chosen. When the issue is clarified, a typology of users is also defined in order to prepare the next phase of the LUPI project. 2. On-site observations (3 ½ days): The second phase is the more immersive one. LUPI partners are trained by the designers in reporting insights from the previously identified users by personally meeting them for a 2 to 3 hour interview. Just like designers, the LUPI stakeholders will have previously prepared the reporter book and defined field sensors in order to better catch the ?hidden? insights that users will express in the midst of the interview. After the interview, LUPI stakeholders will have to synthetize the interview in order to present it to the group. 3. Sharing (1 day): Turn by turn, each LUPI partner presents (in a 20 minute format) the collected insights from the on-site observations and interviews. A particular stress is made on the most visual presentation as well as on the ?hidden? insights that a user may express through a powerful verbatim. After the presentations, the LUPI goes through an ideation phase were the collected and new ideas are mapped with the help of the designers. A particular attention will be addressed to concepts with strong strategy leading to sustainable business models. Finally, the most significant concepts generated from the last LUPI step are rendered in the form of a scenario title associated to a presentation pitch, illustrated by visual elements (sketches, videos, animation?). The storytelling medium is therefore the form of the LUPI final deliverable. These hypothesis are then assembled in a portfolio created by the designers (as a resource). The complete deliverable is composed of a minimum of 12 scenarios.

Criteria: SEE ABOVE

Steps: 1. Frame the issue 2. Choose key users for interview 3. Interview and on-site observations 4. Map insights 5. Co-create use scenarios

Contact: Alexandre Pennaneach: alexandre.pennaneach@citedudesign.com

  • Project phase:
    • Research
    • Ideate
    • Concept
  • Methods successfully applied in:
    • Europe
  • Application domain:
    • Service
    • In person (service)
    • Online (service)
    • Products
    • Environment
  • Degree of proficiency: for method application:
    • High
  • Material:
    • Post-its & markers
    • Plastic figurines
    • Camera

Attachment: LUPI in action! Co-creating the right scenarios

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